mcw Privacy Policy

mcw may collect the following types of information to operate its services:

1.1 Information You Provide Directly

When you create an account on mcw, make a deposit, withdraw funds, or contact our support team, certain information is collected directly from you:

• Full name and date of birth
• Email address and mobile number
• Identity document details (National ID, passport, etc.) — only when identity verification is required
• Payment information — such as bKash, Nagad, or Rocket account numbers
• Content of messages sent via live chat or email

1.2 Automatically Collected Information

When you visit the site, certain information is logged automatically:

• IP address and device type
• Browser name and version
• Time of visit and pages viewed
• Cookie and local storage data (see Section 7 for details)
• Referral source — the link or channel through which you arrived at the site

1.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, information may in some cases be received from verification agencies. This information is used solely for security purposes.

mcw uses your information only for the legitimate purposes described below:

1. Account management: Registration, login, password recovery, and account verification.
2. Financial transactions: Processing deposit and withdrawal requests and verifying payments.
3. Service improvement: Monitoring and improving the performance of the platform.
4. Security: Preventing fraud, money laundering, and other unlawful activity.
5. Customer support: Resolving your issues via chat and email.
6. Communication: Sending relevant notifications, offers, and updates — you may opt out of these at any time.
7. Legal compliance: Complying with applicable laws and responding to lawful requests from authorities.

We never sell your information to third-party advertisers.

mcw shares your information with third parties only in the following circumstances:

3.1 Service Provider Partners

Minimum necessary information is shared with selected service providers for payment processing, identity verification, and technical support. All such partners operate under strict confidentiality agreements.

3.2 Legal Obligations

If disclosure of information is required to comply with a court order, a lawful directive from a government authority, or applicable law, mcw is obliged to do so. In such cases, we will attempt to notify you in advance wherever possible.

3.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may also be transferred. Advance notice will be provided in such cases.

3.4 When Information Is Not Disclosed

Outside the three circumstances above, your information is never disclosed to third parties without your consent.

mcw adopts industry-standard technical and organisational measures to protect your information.

4.1 Technical Security

• All data transfers are secured using SSL (Secure Socket Layer) encryption.
• Sensitive data stored on servers (passwords, payment information) is kept in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Automated monitoring systems remain active to detect suspicious activity.

4.2 Data Retention Period

Your information is retained for as long as your account is active. After account closure, certain information may be kept for a specified period to meet legal obligations. Once that period ends, the information is securely deleted or anonymised.

4.3 Response to a Data Breach

If a data breach occurs, mcw will promptly notify affected users and take the necessary steps to contain the damage.

As a registered mcw user, you have the following rights:

5.1 Right to Access

You may ask at any time what information mcw holds about you and how it is being used. If you contact our support team, a response will be provided within a reasonable time.

5.2 Right to Correction

If your profile contains incorrect or outdated information, you have the right to request that it be corrected.

5.3 Right to Request Deletion

Where there is no legal obligation to retain data, you may request that your account and associated information be deleted. This request will be fulfilled provided there is no active balance or unresolved transaction on the account.

5.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or notifications at any time. However, messages related to account management and security will continue to be sent.

5.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team by email. We provide support in Bangla and English 24/7. Further information on account self-management can be found in our Responsible Gaming guidelines.

mcw strictly refrains from providing services to persons under the age of 21. Date of birth is verified at registration, and if a user is found to be underage, the account is closed immediately.

If you are aware that a minor has created an account on mcw, please notify our support team. We will close that account promptly and delete the associated information.

For more information on keeping minors away from gambling, please visit our FAQ page.

The mcw website uses cookies and similar tracking technologies. A cookie is a small text file stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional cookies: Remember your language preference and other settings.
• Analytics cookies: Used to understand which parts of the site are used most. This data is processed in aggregated, statistical form.

7.2 Cookie Controls

You can delete cookies or block new ones from your browser settings. However, disabling essential cookies may cause some site features to stop working.

Some of mcw's service provider partners may be located outside Bangladesh. In such cases, data may be transferred internationally. However, all such transfers are made under secure agreements with appropriate security measures in place.

All third parties with whom data is shared are contractually bound to comply with international data protection standards.

mcw reserves the right to update this privacy policy as needed. If significant changes are made, registered users will be notified by email or through a notice on the platform. Continued use of the site after any changes will be taken as acceptance of the updated policy.

We therefore recommend that you review this page regularly and note the "Last Updated" date shown at the top of the page.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:

• Live Chat: Click the chat icon at the bottom right of the site — available 24/7
• Email: [email protected]

We provide support in both Bangla and English. We will respond to your request as quickly as possible after it is received.